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How you know your smartphone has been hacked and what can you do about it?

TCL looks at the signs that indicate your phone has been hacked or infiltrated by malware, and what you can do about it.

Android mobile devices are pretty secure, provided you follow common-sense precautions such as using strong passwords for all of your accounts, downloading apps only from Google Play or official phone manufacturer app stores, and not clicking on suspect website links you receive by email or instant messaging.

Still, it’s possible for you to accidentally download some malware on your device or give your account details to a persuasive scammer. Cybercriminals are clever and persistent and it’s not always easy to keep up with their latest tricks. And once they’ve breached your phone, they might quietly steal your personal data, hijack your social media accounts, or use your phone to mine cryptocurrencies.

Here are a few signs that might indicate that your phone has been hacked or that there is malware installed:

  1. Your battery life is suddenly worse than it used to be. Some malware and fraudulent apps constantly run in the background on your phone, draining its battery.
  2. Your phone is running hot and you are using more data than usual. This may also indicate that malware or spy apps are running in the background.
  3. Performance has become degraded. Another sign that there is a malicious app on your phone is that performance has become worse. For example, it takes longer to load websites and apps are freezing, crashing, or running slow. This is another sign that a malicious app is stealing resources on your device.
  4. There are strange things happening on your online accounts. If a cybercriminal has access to your info, they might try logging into your apps like social media or online banking. If you are getting emails and texts for password resets or notifications that someone is logging in from an unfamiliar location, you might be breached.
  5. Mystery apps, texts and calls. If you start seeing apps you haven’t downloaded, calls you haven’t made, and texts and emails that you didn’t send in your history, that’s a major warning sign.

So, you suspect that your phone has been breached? Here are some steps to consider:

  1. Disconnect your phone from the internet. Immediately disconnect from the internet to prevent malware from sending more data from your device or the hacker from controlling your phone.
  2. Remove any suspicious apps. Check your phone for any suspicious apps that you may have unknowingly installed. Uninstall them immediately.
  3. Install a reputable antivirus app. Use a good antivirus app to scan for any malware or viruses that may be present on your device.
  4. Change your passwords. Change the passwords for all your accounts, including your email, social media, and banking accounts, to prevent the hacker from accessing them.
  5. Perform a factory reset. If nothing else works, consider doing a factory reset of your phone to remove any malicious software and start fresh.

About TCL Communication

TCL Communication Technology Holdings Limited (TCL Communication) designs, manufactures and markets an expanding portfolio of mobile and internet products and services worldwide under three key brands – TCL, Alcatel and BlackBerry. With a portfolio of products currently sold in over 160 countries throughout North America, Latin America, Europe, the Middle East, Africa and Asia Pacific. TCL Communication ranked as a top-10 global mobile phone manufacturer in the first quarter of 2017 according to IDC and company data. Incorporated in Hong Kong, TCL Communication operates its highly efficient manufacturing plant in Huizhou, China and nine R&D centers worldwide. For more information, please visit