The Tourism Grading Council of South Africa (TGCSA), is the only recognised and globally credible quality assurance and service excellence body for tourism products in South Africa. This week TGCSA, a business unit of South African Tourism, are in the Seychelles conducting and facilitating assessor grading training for the Seychelles Tourism Board.
The training started on Monday, 17 and will run until Friday, 21 October in Mahe Island Seychelles, the training aims to refine the skills and techniques of the Seychelles assessors and assist them to supplement their knowledge and experience to carry out grading assessments fairly, objectively, and consistently. The training also seeks to educate the assessors on quality standards in the hospitality industry, to familiarise them with the various quality standards when conducting the assessments.
This five-day covers 13 modules which include local and international Grading Systems, Trends and Designs, Linen and Upholstery, Quality in Tourism, as well as detailed training on the application of the Universal Accessibility module. The training session will encompass the practical application of grading assessments of accommodation establishments by assessors, providing insights into managing the grading process. At the end of day four, assessors will be required to conduct a mock assessment of the hotel’s offering and this will be concluded at the end of the training workshop with a theoretical examination.
“It is a privilege to be requested to train our tourism colleagues in other countries.
Training team Seychelles on the TGCSA star grading system CATHSSETA accredited training program, is a testament to TGCSA’s quality assurance program. “Bronwen Auret, Chief Quality Assurance Officer.
The training will be conducted and facilitated by Nokukhanya Mbonambi and Karabo Moshoete both TGCSA Provincial Quality Assurance Specialists.
TGCSA is mandated to promote quality assurance of South Africa’s tourism product, through the star grading system. Ensuring that South Africa remains a destination of choice that achieves the highest level of quality assurance and customer service excellence.
In accordance with the ETQA Regulation R1127 of the South African Qualifications Authority Act, number 58 of 1995 (SAQA Act No. 58 of 1995) Culture, Arts, Tourism, Hospitality, and Sport Sector Education and Training Authority (CATHSSETA) the Tourism Grading Council of South Africa is accredited for the “Grade an Establishment” unit standard level 5 with CathSSeta.