Skytrax has named FlySafair the Best Low-Cost Airline in Africa at this year’s World Airline Awards for the second year running. Launched in 1999, Skytrax has grown to become the foremost annual customer satisfaction award in global aviation. FlySafair accepted the award at the event in London earlier today.
“The FlySafair team is a group of amazing people, and we are extremely proud of the hard work they put into making sure our passengers enjoy a seamless, on-time travel experience,” says Kirby Gordon, Chief Marketing Officer at FlySafair. “To have this dedication to our customers recognised at this level is a testament to the care and commitment our staff bring to work each day.”
The winners of the World Airline Awards are selected based on an annual customer satisfaction survey run by Skytrax. This year’s event saw over 80 major awards handed out across various categories.
“We’re always a little prouder of awards that we know are based on customer feedback,” says Gordon. “It’s great to be recognised by the industry but we’re always at pains to keep our focus on customer service regardless of whether the business is doing well, or poorly.”
AirAsia was named the Best Low-Cost Airline in the world followed by Scoot and Southwest Airlines.
FlySafair has secured strong gains in the domestic market this year and has managed significant growth in market share and capacity. The airline launched a new connection between Johannesburg and Bloemfontein this month bringing the total number of seats operated in September 2022 to 152% of what was operated in 2021. Key to the airline’s success is it’s On-Time Performance rating which was 95.6% in August and hasn’t dipped below 95% for the last six months.
“Our focus always has been and will remain on the basics. We want to keep customers satisfied with flights that are affordable, on time and hassle free,” says Gordon.