Telkom has claimed the prestigious title of Best Mobile Provider in South Africa, awarded by the 2024 Ask Afrika Orange Index. This impressive accolade arrives as Telkom proudly celebrates reaching a major milestone—20 million loyal customers. The Ask Afrika Orange Index has long been recognised as the definitive benchmark for customer experience excellence since its inception in 2001. This year Telkom surged to the top solidifying its place as the nation’s leading mobile provider.
The Ask Afrika Orange Index is renowned as the most comprehensive customer experience benchmark in South Africa. It not only tracks consumer trends but also provides invaluable insights into brand performance across 26 industries. In a recent announcement at the GIBS Business School in Melville, Telkom was celebrated as the leading mobile operator in South Africa, surpassing competitors Vodacom and Cell C.
Lunga Siyo, CEO of Telkom Consumer & Small Business, expressed excitement about the achievement: “We welcome and celebrate this win from the Ask Afrika ORANGE INDEX. “We’ve always believed that possible begins when we put our customers first, and this award affirms our commitment to delivering exceptional service, innovative solutions, and meaningful connections for our customers”, he added.
“This recognition underscores our commitment to executing our strategy and reinforces the trust our customers place in us. It highlights our leadership in broadband, our drive for digital transformation, and our expansion beyond traditional connectivity” Siyo concluded.
Telkom’s ascent to the top can be credited to several core principles:
- Proactive Problem Solving: Telkom addresses customer concerns promptly, ensuring accountability and swift resolutions.
- Consistency: The company maintains a high standard of service across all customer interactions.
- Customer-Centricity: Telkom’s tailored solutions stem from a deep understanding and anticipation of customer needs.
- Effort and Empathy: Telkom’s genuine care and commitment to going the extra mile resonates deeply with its customers.
As Telkom celebrates this dual achievement, the company remains focused on pushing the boundaries of customer experience. With an eye on continuous improvement and a passion for innovation, Telkom is well-positioned to maintain its leadership and continue delivering on its promise: Possible Begins Here.