FlySafair has once again been awarded Best Low-Cost Airline in Africa at this year’s Skytrac World Airline Awards, making this the third win in a row for the South African airline. Kirby Gordon, Chief Marketing Officer at FlySafair accepted the award on behalf of the carrier at the event held earlier today in Paris.
“We are so proud that all the hard work our team has put into continuously improving our has been recognised at such a prestigious event,” says Gordon. “To have this work and our commitment to seamless, on-time travel rewarded at this level is testament to the dedication and excellence that our staff bring to work each day.”
The World Airline Awards are decided based on an annual customer satisfaction survey conducted by Skytrax each year. The award for Best Low-Cost Airline is just one of 80 major awards that were handed out during the event.
“What makes this award stand out for us is the knowledge that it is based off real passenger feedback and experience,” says Gordon. “The knowledge that we have been able to stay on top of our customer service game through some trying times is genuinely encouraging.”
One of the key factors which has contributed to the airline’s continued success is its consistent On-Time Performance (OTP) rating. The carrier managed to average a 93.7% score in 2023 so far. Last year their performance found them placed in the top 20 most on time airlines in the world. This achievement is made even more impressive when considering the airline has increased the number of flights being operated by 47% since 2019.
“Since the beginning we have always made the tracking and reporting of our On-Time Performance a priority as it is widely considered our biggest differentiator. Being able to scale this performance along with our capacity has been a key focus for us,” says Gordon.
During 2023, FlySafair has made even more improvements to their WhatsApp services becoming the first airline in Africa to allow for mobile payments and introduced a new regional route between Johannesburg and Zanzibar, with several others planned for later this year.
“We are extremely excited for what the rest of 2023 has to offer and look forward to tackling any new challenges with a renewed sense of purpose and a hattrick of awards on our shelf,” says Gordon.