Millions of South Africans rely on social grants to meet their basic needs like food, transport, healthcare, and education. In the past, accessing these funds has often come with significant challenges. SASSA grant recipients have faced obstacles such as travelling long distances, waiting in long queues, and spending time and money just to collect what is often their only source of income. These challenges have been especially difficult for the elderly, disabled and residents in rural areas, many of whom rely on public transport to reach service points.
With uncertainty growing around the future of some of the country’s key service providers, these concerns are again top of mind for many SASSA grant recipients. Fortunately, EasyPay Everywhere offers a solution to ensure South Africans have secure access to reliable financial services and their monthly social grant payments. By leveraging its branches and local networks along with digital channels, EasyPay Everywhere can provide financial services to those who need them the most.
The importance of reliable multi-channel support
With over 230 branches across South Africa, as well as mobile agents who visit remote communities, EasyPay Everywhere ensures that grant recipients don’t need to worry about long journeys or unreliable services. The platform makes it easy for SASSA grant recipients to open accounts and access their funds using various channels, including physical branches, telephonic services and digital tools. While many customers still prefer dealing with consultants face to face in a branch, a growing number, especially younger people, are searching for convenient digital and mobile solutions.
EasyPay Everywhere’s user-friendly omni-channel services are built on the understanding that access to reliable and cost-effective financial services is vital to empower people and communities. This approach is crucial for grant recipients who live in areas with limited access to bank branches and ATMs, or older customers unable to travel long distances. It provides more than just a means to collect grants, offering long-term financial security through digital and telephonic access to other important financial solutions like loans and insurance.
Grant recipients need more than just banking
“For many people, especially in rural areas, the lack of relevant, accessible financial services has been a barrier to improving their quality of life,” explains Simphiwe Phakathi, Executive Head of Sales and Distribution at EasyPay Everywhere. “By bringing easy and affordable banking, loans, and insurance options to these communities, we are making it much easier for people to get their grants and giving them the tools they need to take more control of their finances.”
Grant recipients can access their money at any bank’s ATM or participating retailers using their EasyPay Everywhere card. Not only is this convenient, but it also means they don’t have to withdraw all their cash at once, helping them transact more safely throughout the month.
“In a time of growing uncertainty, people need systems they can trust. While other banks or grant service payment providers may be facing operational challenges, EasyPay Everywhere is fully focused on providing consistent and reliable services to its customers,” Phakathi says. “Our priority is to make sure that every grant recipient has uninterrupted access to their money and the financial solutions they need, wherever they are.”
Driving financial inclusion, accessibility and convenience for SA’s grant recipients
In addition to providing easy and secure access to grant money, EasyPay Everywhere is supporting financial inclusion by offering a range of services designed to empower South Africans financially. For many SASSA grant recipients, traditional financial products like loans and insurance have been out of reach in the past. Now, EasyPay Everywhere has changed that by making these services accessible, either through mobile technology or in person with an EasyPay Everywhere consultant. Customers can access loans simply by dialling a USSD number and receiving a loan in under 10 minutes. Funeral cover is also available to customers over the phone, with no need to travel to a branch.
“This ability to conveniently access financial services beyond basic transactional banking gives grant recipients more control over their financial lives,” Phakathi explains. “Whether they need a small loan to cover an emergency or affordable funeral insurance, EasyPay Everywhere provides the solutions they need to manage their finances and build a financial safety net.”
With EasyPay Everywhere, the obstacles that once stood between grant recipients and their funds have been removed. “By providing a dependable, affordable, and inclusive financial system, EasyPay Everywhere is committed to ensuring that all South Africans, regardless of where they live, can access their grant money, enjoy better banking, and get the safe, reliable loans and insurance they need to improve their lives and futures,” Phakathi concludes.