FlySafair has been recognised as the Best Low-Cost Airline in Africa at this year’s Skytrax World Airline Awards. This marks the fourth time the airline has received top honours in this category in recent years. Veni Buyers, Customer Care Centre Manager, and Mandy Immelman, Cabin Services Manager, attended the ceremony in Paris and collected the award on behalf of the FlySafair team.
“To be recognised by Skytrax is proof of our team’s dedication and hard work,” says Kirby Gordon, Chief Marketing Officer at FlySafair. “For more than a decade, we’ve worked tirelessly towards providing South Africans with affordable, hassle-free, and on-time travel. It’s always encouraging to see this commitment to our customers and the industry as a whole recognised on a global stage.”
Each year, Skytrax conducts the largest airline customer satisfaction survey to determine the best airlines in the world across 80 categories. The goal is to allow customers to share their thoughts on what makes an airline great.
“Knowing that the judges are airline passengers from all over the world makes these awards truly unique. It’s a huge compliment from our customers that they filled in this global survey with us top of mind,” says Gordon.
Over the years, the airline has picked up awards in various categories, including its on-time performance (OTP), which is a point of pride for the airline and one that underpins its success. FlySafair’s OTP rating for May was 95.45% and has not dipped below 93% in 2025.
“Being transparent about our OTP rating is incredibly important to what we do at FlySafair. It keeps us accountable to our customers and ensures we run an efficient and safe operation from take-off to landing.”
Earlier this month, FlySafair launched its latest customer service feature, Lindi, an AI-powered travel agent. As the first free AI travel assistant in South Africa, Lindi can book flights for a passenger, change a name or seat, and provide travel information via WhatsApp, 24 hours a day.
“We’ve always looked to leverage technology in new and exciting ways to make our customer service as helpful, efficient and seamless as possible. AI presents an opportunity for us to achieve higher levels of customer satisfaction among our passengers,” says Gordon.
This latest accolade affirms FlySafair’s place among Africa’s aviation leaders. With a continued focus on customer experience, operational excellence, and affordability, FlySafair remains committed to keeping South Africans and passengers across the region connected reliably, efficiently, and with heart.