Home Blog Page 554

What money habits do you want to pass on to your kids?

When we think about our legacy, it usually involves things like building a solid career, raising well-adjusted children and passing on cherished family traditions. But your legacy could also be about teaching your children the life lessons and everyday habits that your parents and grandparents taught you, either through you modelling their behaviour or by heeding their advice.

As a country rich with diverse cultures and means, the question is, what financial legacies are families in South Africa passing down to their children? Families play a vital role in the way that people relate to money. From a young age, children are observing their elders’ spending habits and behaviour – whether good or bad. These habits can easily be passed down to children. Some people were taught from a very young age the importance of budgeting and saving, while this lesson may be a foreign concept to other people.

Clyde Parsons, Chief Innovation Officer for life insurance provider BrightRock, has these five important smart money habits to pass down to your kids.

  1. Never live beyond your means – These days it is far too easy to spend more than you earn. Loans, credit cards and store cards all offer temptations that are difficult to resist. Kids are exposed at a very young age to the idea of ‘Keeping up with the Joneses’, when their friends wear expensive brand name clothing, for example, or always have the latest game console. Teach your children the value of every rand, and help them realise how their money can quickly run out and their debt speedily spiral if they cultivate expensive tastes.
  2. 2. Save, save and save some more – Children should understand the concept of saving for expenses that they can’t anticipate, such as a broken mobile phone or a stolen pair of shoes. Also emphasise the importance of saving up for things they want, and not going into debt to get them. The old-fashioned piggy bank is a great tool to cultivate a savings attitude in children. Children are master negotiators, so encourage them to develop their negotiation skills and put them to good use in managing their future finances. Teach them to seek value and opportunity.
  3. Avoid the debt trap – Owing money can be one of life’s biggest worries. A good way to emphasise how debt drains your finances is to show your children concrete, visual examples of how the monthly interest paid on debt is a waste of their hard-earned cash with absolutely no return. However, if they should get into debt when they are older, teach them how important it is to pay off those high-interest debts first.
  4. Anticipate the worst – You never know what life may throw at you, which is why needs-matched life cover is so important. By having enough cover in place to protect your assets and liabilities, you will be able to provide your children with financial security in the event of a serious illness, disability or death. Ask your financial adviser for cover that is able to change as your life changes – needs-matched cover will save you money while getting you more cover. On average, you can get 40% more cover for your premium with a needs-matched solution. It also is a good idea to start educating your kids about how they can plan for the unknown. Instil in them a strong sense of responsibility so that they protect their income from the day they start earning their first monthly paycheque. Also encourage them to continually review their financial plan as their needs change, and not just put the money away every month and forget about it.
  5. Stick to your budget – Budgeting is probably one of the most important pieces of knowledge that you can pass on to your kids. They need to be very familiar with the concept of planning ahead and limiting unnecessary expenditure. Teach them the difference between luxuries and necessities and how they should approach what they spend their money on. Ensure they know that any money they have left over at the end of the month should immediately be put into savings.

To keep staff and students connected online, UNISA selects Vodacom Business.

Vodacom Business has been appointed by the University of South Africa (UNISA) with immediate effect to provide future-ready digital solutions to students and staff of the institution as part of a two-year contract. These solutions will give UNISA students and staff free and reliable access to essential online resources and tools to ensure that quality distance learning is a reality.

“This partnership is a continuation of the important work Vodacom Business has been doing to shape a future-proof education sector,” says Poppy Tshabalala, Managing Executive of Public Enterprise for Vodacom Business. “In 2020, we successfully joined forces with several higher-education institutions to ensure their students and staff has the data and digital tools necessary to continue online learning during the period when teaching and learning in physical buildings was impossible.”

While this addressed an immediate need to digitise education in the face of COVID-19 lockdowns, such partnerships have tackled a longer-term need to transform the education sector for a digital-first future. “Students empowered by our digital solutions can continue their learning, unimpeded, from wherever they are, while sharpening their digital literacy,” adds Tshabalala. “This sets them up for success as meaningful contributors to a technologically advanced future.”

Connected education

The first solution being implemented at UNISA is Reverse Billed Data (RBD) by Vodacom Business.  Through RBD, UNISA will be able to offer students free access to its website, online content, apps, and data services. This means, irrespective of their own personal airtime or data balance, students and staff will always be able to access these digital resources, while UNISA only pays for relevant usage. This is an innovative pricing model that gives users access to data paid for by the institution.

The second solution UNISA will benefit from is the Connected Digital Education Platform, developed by Vodacom Business and Microsoft South Africa. Through this platform, UNISA’s students and staff will have free access to several Microsoft Office 365 virtual communication and collaboration tools, like Microsoft Teams and Microsoft Office. Additionally, lecturers can access the platform’s planning software to prepare lessons and content ahead of time and automate admin-intensive tasks. This further enriches the teaching and learning being delivered.

The platform solution also covers any additional data needs aside from those addressed through the Reverse Billed Data solution. This is done through the Vodacom Business EduBundle that gives free access to educational websites specified by UNISA, and through Vodacom Business Anytime Data Bundles for access to any other online resource using a subsidised 30-day 10GB data bundle with a 20GB Night Owl allocation.

“Our digital solutions enrich the distance-learning experience, making it affordable for students and staff alike, while equipping them with the tools needed to effectively teach and learn online,” notes Tshabalala.  “Partnerships like this will play a key role in improving connectivity in the education sector, democratising access to quality education. Additionally, with quality education and digital literacy as the cornerstones of a future-ready nation, these partnerships are essential to our country’s future economic prosperity. Vodacom Business is proud to be playing its part in this important ecosystem.”

 

Year-end functions are back, but they are bigger, better, and brighter than ever!

Anthony Delanoix-unsplash

Year-end functions are back baby! After colossal and unprecedented slumps due to COVID-19, South Africa’s entertainment industry is rebounding strongly, and 2022 is expected to close with a bumper last quarter. Having been robbed of human connection for almost two years, business and ordinary families alike are revelling in the chance of being able to gather again. As well as craving the chance to have some much-needed fun, celebrate life and be entertained, the prospect of having in person, as opposed to virtual gatherings also spells the return to a dazzling, pre-pandemic past.

“We have noticed a significant influx in bookings as the year ends. The moment restrictions were lifted on masks and gatherings in June this year, we saw an immediate shift to in person bookings. It was like the industry completely changed overnight,” says Larry Soffer, the leading mentalist in Africa.

Perhaps because the pandemic took away so much joy so abruptly, the desire to reinvent the entertainment wheel is now top mind. “It is almost as if entertainers and their audiences are reclaiming what once was – like the old days. I have seen other artists booking tours and venues in the same fashion as before with posters stating that they are back,” continues Larry.

Yet being different and doing something memorable and out of the ordinary has always been central to the entertainment industry. Without making things bigger, better, and brighter than previous years, event organisers and entertainers’ risk being upended.Here are Larry’s top three tips to creating a truly unforgettable year-end function for your guests:

  1. Choose something special and extraordinary 

People invest their time and money to come to an event, usually organising childcare, and splashing out on new clothing so you want them to feel special and that it was not an entire waste of time. Choosing the right entertainment can be a gamechanger, exceeding their expectations tenfold. Replacing long speeches and other formalities during a gala dinner with something like a mentalist show for example is completely out there. Mentalism is a very niche market and there are only a handful of mentalists so it would be a rare experience. The real pleasure is not knowing what to expect – it’s not a typical comedy show and it’s so much more than a magic show – adding to the fun and having guests talking about the event for a long time afterwards. That tends to be a first for usually dull dinners.

  1. Keep the overall experience in mind

Themed events are becoming quite a thing lately, which can really put a spin on things. Make sure your venue and its décor, the entertainment and even the food complement this theme and think about how you want your guests to feel when they leave. Mentalism essentially blurs the lines between reality and the impossible and I always try to inspire my audience to leave feeling that they are capable of anything. I want them to walk away from my show feeling spiritually enlightened, more powerful, and more alive.

  1. Interaction is key 

Finally, no one wants to spend their evening talked at. They want to have fun, be uplifted, and mingle with others. An interactive show is so much more captivating and the great thing about mentalism is that it is quite sophisticated so perfect for the most prestigious crowd, but equally enjoyable by families. I especially enjoy having audience members come join me on stage and then see how they react when I read their mind. Witnessing a tough guy in the audience try to untwist a fork with his muscle power that I already twisted using my mind is another favourite.

There is amazing energy at an event when people start coming alive. They love being transported to a place that is unexpected and unforgettable, and entertainment does that for them.

So, make the entertainment at your year-end function a show-stopper.

Larry inspires his audiences to believe in the impossible so that they can achieve their dreams. Follow @LarrySoffer or visit his website for more information at www.larrysoffer.com.

Larry Soffer – The leading Mentalist in Africa, widely and globally regarded as one of the best in Mentalism (magic of the mind) for acts of mind-reading, metal bending and telekinesis. Having conducted performances for over 27-years, Larry is an extremely popular live show and corporate event performer.

He is locally in high demand and his exceptional reputation is spreading fast across the globe. Larry’s unique corporate and private shows are a highly interactive combination of mind reading, thought prediction, mentally moving objects – with a touch of side-splitting humour.

Larry regularly showcases his skills at booked performances and on television and radio – where he makes spoons and forks bend across these platforms, affecting people in their own homes, this includes fixing broken watches, making light bulbs burst, reading thoughts, and making TV’s and even cars switch on and off.

Every year, many companies across the world turn to South Africa’s best mentalist Larry Soffer for memorable corporate entertainment from audiences of 50 to 6,000. The combination of separate performances allows guests to experience the best of both stage and close-up entertainment, at small or large gatherings.

He inspires his audiences to believe in the impossible so that they can achieve their dreams. Follow @LarrySoffer or visit his website for more information at www.larrysoffer.com.

Lenovo Announces Partnership with Sharks

Leading Technology brand Lenovo announced its partnership with SA Rugby champion team, The Sharks. As the Official Laptop supplier to The Sharks, Lenovo will provide state-of-the-art laptops to the Sharks staff and management to ensure that The Sharks are able to perform at their peak both on and off the field.

Commenting on the partnership, The Sharks CEO, Dr Eduard Coetzee said: “The Sharks are committed to partnering with like-minded brands, and with both companies sharing the same values and ethos, this partnership with Lenovo falls in line with our ambition of being a globally recognisable brand that is centred on excellence.”

“The alignment between our two recognisable and highly respected brands is a commitment to inclusivity. Lenovo strives to use their scale and global presence to raise awareness and champion inclusivity, while The Sharks constantly champion inclusivity through diversity both in and off the field.”

“The Sharks have entered a new and exciting era in our history, and we look forward to a working closely with Lenovo through a mutually beneficial partnership.”

As a Fortune Global 500 technology company and one of Fortune Magazine’s World’s Most Admired Companies, Lenovo thinks and acts globally and this ties in with The Sharks vision of global rugby dominance.

Yugen Naidoo, General Manager, Lenovo Intelligent Devices Group, Southern Africa Said: “Our partnership with the sharks marks the unification of two brands who share similar values in innovation, high performance and diversity and inclusion. As part of our ambition to make the smartest technology accessible to all, we’re delighted to be bolstering our partnership with local entities in South Africa who share our vision. I am sure with our technology and community engagement, together Lenovo and the Sharks will be offering South African rugby fans a more informative and entertaining experience”

Like Lenovo’s belief to impact society positively, so too The Sharks who have made a difference in our local communities, through programmes of assistance to individuals and organisations affected by the looting in KZN in 2021 as well as the devastation of this year’s April floods that impacted the lives of so many in and around Durban.

Lenovo have helped countless organisations re-think the way they use technology to revitalise their business through smarter solutions that leverage hardware, software and services, and this partnership with The Sharks will no doubt provide further means to develop and grow The Sharks’ business further.

Mental health plays a crucial role in the workplace

Image:Matthew Ball-unsplash

Thanks to the Covid-19 pandemic, mental health has been front and centre of the workplace refocus of late and rightly so. More than 30% of adult South Africans suffer from some sort of mental health issue, affecting their ability to think clearly and process their thoughts logically. This in turn can negatively affect their outward behaviours and decision making, which is especially important in the workplace.

Mariet Visser, coach, trainer, and the co-founder of We Do Change is on a mission to empower individuals and businesses to take control of their mental health and create small but effective changes in the workplace. She shares some of the best Agile principles, a popular form of coaching, as well as other entry level training options that can be used by both employers and employees to support anyone suffering from mental health issues.

  1. Learn how to STOP 

Looking after your mental health starts with learning and applying skills such as mindfulness as this helps create presence within oneself and increases your ability to become more self-aware. One tool Mariet learnt years ago was the STOP skill, developed by Jon Kabat-Zinn and essentially an acronym that stands for Stop, Take a breath, Observe and then Proceed.

Even if it’s just by getting up from your desk to make a cup of coffee, by pausing momentarily, you allow yourself to take a breath which acts as an anchor to the present moment. During this short respite, you can see what is happening both inside and outside of you, assess what you are doing and how you are feeling. Use the information gained during this check-in to either continue your course, or change it.

  1. Know the difference between reacting and responding

A healthy mind can make all the difference when it comes to your reactions.   Knowing the difference between choosing to react instinctively or impulsively or respond with guided thinking and reasoning is very important. Knowing and becoming self-aware of your behaviour will give you an honest indication of your reactions, and signal when you should pay closer attention to your mental health and wellness.

  1. Focus on one thing at a time 

A key value that the Agile way of working teaches is to focus on one thing at a time. We are constantly distracted by others and the environment as well as our own thought processes. Even the smallest of distractions like receiving a text, email or meeting request and even the mere thought of multitasking can negatively play on our mental health, creating what is often referred to as scattered brain syndrome or attention deficit disorder.

This essentially means that distractions make it difficult for us to stay in the present moment, to concentrate or to switch off. Taking small steps like silencing the notifications on your device, journaling your feelings on paper, and making a physical and permanent visual to-do-list that you can work through systematically, one item at a time, can really help improve your focus and productivity and reduce the feeling of being overwhelmed and disorganised.

The critical role of an employer 

Providing the right support for employees who suffer from mental health issues is important for businesses of all shapes and sizes. There is plenty of research that shows that poor mental health can lead to a whole of host of issues in the workplaces, such as decreased productivity, unhealthy working relationships between colleagues and increased sick-related absenteeism. It can also greatly compromise workplace safety.

Mariet urges all business owners and organisations to implement proactive mental health support by:

  1. Breaking the stigma surrounding mental health:

Everyone needs to know that it is ok, not to feel ok.

  1. Creating a safe working space:

It’s scary to open up, to share your feelings and talk about something that is personal to you as it makes you feel vulnerable. Employees need to feel comfortable to talk about their mental health, feel supported and know how to ask for help, so ensure the working environment caters for this.

  1. Being a mental health advocate:

Managers tend to model the behaviour they wish to see in their organisation when it comes to working hard and being honest and punctual so why not about mental health too? By going first and addressing your own mental health issues, you make it possible for others to take the first step too.

  1. Learning to recognise and acknowledge the needs of your teamOften our real needs hide behind our complaints and frustrations. Listening more closely can be a huge help in identifying the needs and cries for help behind the words.
  2. Considering coaching support:

Organisations like We Do Change can help your team navigate and manage their interpersonal relationships and improve their ways of working for the better. Done consistently and well.

Extra-coaching can do wonders in uplifting personal growth as well as team productivity, as well as morale and general employee wellness.

To read more about WE DO CHANGE or to engage with one of their experts visit: www.wedochange.io or email: [email protected].

ABOUT WE DO CHANGE

WE DO CHANGE is an avid catalyst for change working alongside organisations, teams and individuals to combat change fatigue by incrementally impacting positive change and improving work lives for the better.

The company was founded by a team of highly certified and recognised experts who bring together a powerful combination of skills, and decades of experience in system design for value flow, organisational agility and process facilitation, coaching and training, as well as strategy and communications.

WE DO CHANGE focuses on the customer and their organisational needs and takes a pragmatic approach to agile coaching and training; meeting the customer and their teams where they’re at to become a dependable partner in their improvement journey.

For more about WE DO CHANGE or to engage with one of their experts visit: www.wedochange.io  or email: [email protected].

 

How organisations form successful strategic alliances

Since the onset of the COVID-19 pandemic, many organisations have realised that in order to remain relevant in their respective industries, they need to cultivate relationships with other like minded businesses, bodies, and the like through strategic partnerships.

These partnerships have the ability to broaden market coverage and customer bases. They can also be instrumental in building brand awareness as well as broadening and strengthening an organisation’s products and services.

Below are some great examples of how partnerships have worked for organisations in industries such as technology, travel, and more.

Ensuring online safety through strategic partnerships 

MFS Africa, a leading  digital payments hub in Africa, aims to provide access to financial solutions to individuals and enterprises alike, enabling transacting across borders. In continuing to expand its business across the continent, the organisation has forged some significant acquisitions. In the past year, major acquisitions by MFS Africa have included Baxi, a leading super-agency network in Nigeria, and the US-based fintech GTP, a top processor of prepaid cards across the African continent.

But expanding has meant that there is exposure to more risk. To combat this, MFS Africa has recently partnered with ThetaRay, a leading provider of AI-powered transaction monitoring technology. The collaboration aims to protect MFS Africa’s growing network of services against financial crimes. Through the agreement, Thetaray will provide MFS Africa its SONAR SaaS solution, including AI-powered AML transaction monitoring and sanctions list screening, enabling it to stay a step ahead of complex and emerging financial crime typologies, and increase growth opportunities with a trusted and secure service.

MFS Africa’s full-service digital payments network connects over 400 million mobile money wallets, over 200 million bank accounts across Africa and over 200,000 agents in Nigeria, to enable cross-platform and cross-border payments for remittance companies, mobile network operators, banks, non-bank financial institutions, and global merchants.

A partnership to revive tourism and encourage inclusivity 

Earlier in 2022, Airbnb launched its Live and Work Anywhere initiative to identify some of the most remote worker-friendly destinations in the world, and support governments and Destination Marketing Organisations (DMOs) in helping to revive tourism and provide economic support to communities after two-plus years of travel restrictions.

As part of this initiative, Airbnb is working closely with Cape Town Tourism on a range of initiatives, including a dedicated custom-built hub for Cape Town that showcases top local long-term stay listings as well as important information relating to entry requirements and visa policies to attract remote workers.

Airbnb and Cape Town Tourism are also partnering on educational campaigns to promote responsible hosting and travelling as a remote worker. “In the two years since the pandemic began, a new world of travel has emerged in which many workers are untethered to an office,” said Velma Corcoran, regional lead for the Middle East and Africa at Airbnb. “Together with Cape Town Tourism, we want to make it easier for people to enjoy the newfound flexibility to work and travel, and help local communities capture the benefits of tourism.”

Staying competitive and creating value

The rapid acceleration of digital transformation, spurred on by the COVID-19 pandemic, has led to the increased adoption of digital technologies like Artificial Intelligence (AI) and cloud computing, which is completely transforming the way that businesses make decisions, with data-driven insights informing business strategy, product development, and customer experience, says Jonathan Hurvitz, CEO of Teljoy.

“This has led to an increasingly competitive business landscape, calling on organisations to innovate on all levels to differentiate themselves from other businesses doing the same thing. Collaborating with the right partner can help organisations create or access fresh opportunities and build new capabilities that enable them to keep pace with the transforming business environment.”

The increased adoption of technology has also had an impact on customer expectations, as customers now demand more convenience, transparency, and a seamless customer experience.

“These shifting consumer wants and needs are exactly why value creation should be a dynamic and evolving part of any business strategy. Businesses need to be constantly engaging with the question of how to continue to add value for customers, and by forming mutually beneficial partnerships with brands and suppliers, they will be able to create consistent and relevant value,” says Hurvitz.

“However, it’s important to note that when building these partnerships, businesses need to ensure that they are designed in such a way that the experience remains seamless for the customer and that all partners involved benefit equally, whether in terms of brand exposure or sales,” he concludes.

Successful partnerships should benefit the customer

When companies enter into strategic partnerships, it should ideally not just be to enhance profits but to add value to the product or services for the benefit of the consumers and clients, particularly if either of the companies’ markets hasn’t readily had access to the other’s offering.

Online booking platform, Jurni’s recent partnership with Wings Travel Management is an example of this. They partnered to help get smaller accommodation providers onboarded on the jurni.travel platform secure online bookings more efficiently and timeously through the seamless interchanging of data between the two companies. Head of Marketing and Communications at Jurni, Tshepo Matlou explains, “Successful business partnerships benefit all stakeholders, including customers and clients – who are the end bosses. If one party feels undone at any point, then the partnerships should be reviewed.”

Eco-responsibility and Community engagement

Nicholas Park - Managing Director of Plastinax Austral Ltd

Helios Eyewear adopts a circular economy model to address marine pollution and challenges of the fishermen community.

Through a campaign entitled RESIGHT, Helios Eyewear has harnessed over a decade long expertise in research, development and production of eyewear frames to preserve the marine environment and support the community around it. They have done so by addressing two crucial issues with devastating effects in one go: on one hand, plastic pollution in the country’s water bodies, and on the other, the risk for fishermen of developing eye-related diseases when carrying out their daily activity. While highlighting the considerable impact of plastic pollution on marine biodiversity, RESIGHT proves that eco-responsibility and community engagement can go hand in hand through recycling and reuse of plastic trash collected under water to produce UV protective eyewear for Mauritian fishermen.

Helios Eyewear is the brand of Plastinax Austral Ltd (a subsidiary of the ENL Group), the leading eyewear manufacturer in the Indian Ocean. They partnered with the Rotary Club of Phoenix in Mauritius (RCP) and the Mauritius Fishermen Cooperative Federation (MFCF), to undertake a major clean-up campaign at Grand River South East (GRSE), the country’s longest river, and raise awareness among the fishing community of the region as well as Mauritians at large about the threat of plastic pollution to the local marine biodiversity and us, humans. Some 50 volunteers collected 70 bags of trash along the river and its banks, this amount of waste having been dumped either by local residents or carried downstream by the current.

“It is estimated that the ocean would contain 1 tonne of plastic for every 3 tonnes of fish by 2025 and more plastics than fish in the ocean by 2050 by weight if no action is taken. These global figures are alarming and among the first to suffer are fishermen who depend on the quality of the lagoon to feed their families and make a living. We are conscious that it is urgent to promote a circular economy model, whereby plastic waste is not only collected, but is revalorised to serve a purpose after being recycled. But while recycling represents a genuine effort, not polluting is even better; recycling is a mitigating measure to a problem that needs to be addressed at source. That is why we firmly believe in sensitisation and awareness as part of our efforts to craft a better tomorrow. It was thus equally important to gather local residents to raise awareness about the urgency of adopting responsible waste management habits, for the common benefit of the community and the environment alike,” says Nicholas Park, Managing Director of Plastinax Austral Ltd.

The human dimension also takes centre stage in the RESIGHT campaign. Indeed, when dumped into waterways, micro plastics are a major danger when ingested by aquatic organisms, which may be fatal to human beings as part of the food chain. Another crucial factor that the campaign addresses is the risk for fishermen’s eyesight due to prolonged exposure to the sun. Indeed, the reflection of UV rays on the water’s surface causes the eyes to dry up due to the parched salty air, making them prone to corneal damage and diseases, refractive errors in sight as well as a higher risk of cataracts.

“RESIGHT is the perfect illustration of the implementation of a circular model in which addressing one environmental issue provides the solution to a more human-centred one. Plastinax Austral Ltd, Helios Eyewear’s parent company, recycled the 10,000 plastic bottles collected at GRSE to produce 2,000 polarised and UV protected sunglasses, which were offered to local fishermen to protect their eyes from potential damage. Plastinax Austral Ltd, specialising in the production and export of eyewear, has, over the years, developed specific techniques and processes to melt various plastic waste to generate raw material. We recycled an average of five one-litre plastic bottles to manufacture each pair of sunglasses. This transformation is indeed impressive, knowing that the same pollutant which formerly endangered fishermen’s fishing grounds had been turned into protective eyewear for their own well-being,” adds Nicholas.

Together with the spirit of innovation, eco-responsibility is embedded in Plastinax Austral Ltd’s day-to-day business and manufacturing processes. For several years now,  it has dedicated extensive resources to experimentation, with the aim of finding sustainable materials for the production of its eyewear. Helios Eyewear has thus been able to provide frames made of wood fibres and others with repurposed plastic. In the same momentum of growth and of perpetual innovation, Helios Eyewear has extended the reach of its e-commerce platform to countries in the African region (https://heliospolarized.com/).

About Helios Eyewear
Helios Eyewear is a Mauritian factory brand founded in 2010 by Plastinax Austral Ltd, providing a large variety of eyewear, from casual, classic to sports sunglasses for men and women. They come in a wide choice of colours and with polarised and 100% UV-protected lenses. On top of providing eyewear at affordable prices, the brand also pays considerable attention to being an eco-responsible brand. Helios Eyewear sunglasses and frames are hence recognised internationally for their quality as well as their method of production and the materials used in the process.

Plastinax Austral Ltd
Plastinax Austral Ltd is the leading  eyewear manufacturer in the Indian Ocean. Located in Mauritius, they specialise in plastic injection for sunglasses and optical frames. The company started its operations in 1976 and has, since then, gathered extensive  knowledge and expertise. Trusted by renowned European and American brands for nearly half a century, Plastinax Austral Ltd launched their own local eyewear brand for Mauritians. This is how 12 years ago Helios Eyewear was launched.

A company of the ENL Group, one of the leading conglomerates in Mauritius, Plastinax Austral Ltd considers innovation and quality as major drivers of their operations. These attributes have contributed to the solid reputation of the eyewear manufacturer on the international stage. At Plastinax Austral Ltd, research and development of new technologies and products are top priorities. In this perspective, the eyewear manufacturer has patented the triple injection technique, which enables them to create bespoke products for their clients.

Nicholas Park – Managing Director of Plastinax Austral Ltd
When he was appointed by Plastinax Austral Ltd in 2008, one of Nicholas Park’s first objectives was to improve the working environment and equipment by investing in lean machinery and manufacturing processes. He firmly believed that it was impossible to produce quality products with obsolete tools. He introduced a new manufacturing management system to improve efficiency and set up an industrial engineering department that focused on improving work methods and training workers in best practices. And all the while, Nicholas has led his team to maintain a focus on improving customer relationships and innovation as keys to maintaining a competitive edge. Nicholas Park holds a postgraduate degree in International Business from IAE Lyon, France, and worked with Rogers Logistics before joining Plastinax Austral Ltd.

The ENL Group
One of the largest conglomerates in Mauritius, the ENL Group comprises a portfolio of more than 120 international and local brands in sectors such as agro-industry, hospitality, real-estate, fintech, logistics, commerce and industry. Having been in business for 200 years, the ENL Group is listed on the Stock Exchange of Mauritius.

Corporate Traveller introduces The Business Travel Game Plan

With global business travel bookings now exceeding pre-pandemic levels, there is little doubt that SMEs are playing an outsized role in economic recovery. According to business travel specialist Corporate Traveller, clients have cited reconnecting in real life as the main driver of their return to travel and the vital factor for business success.

With 16,000 clients globally, Tom Walley, Corporate Traveller’s Global Managing Director is attuned to their needs, and believes that boosting efficiency and productivity is crucial to smart recovery.

“As the backbone of the economy, SMEs account for the majority of businesses worldwide and are important contributors to job creation. At Corporate Traveller, we play our part in supporting this dynamic segment through a range of travel management services as well as informative resources,” said Walley.

Walley revealed the SME travel segment leader has tapped decades of industry know-how to produce the Business Travel Game Plan, an easy-to-use playbook that drills down on the essentials to help SMEs gain more visibility and control over their business travel programmes.

“We recognise that SMEs are adjusting to new priorities as they propel their businesses forward in this changed world. Through the Business Travel Game Plan, we have set out to show that by adopting an inclusive and more unified approach to travel, this translates into more savings, greater insight and business success. We know that when a travel programme goes well, it actually helps our customers win.”

Available to read and download via the Corporate Traveller website, the playbook shines a light on eight core areas including diversity equity and inclusion, technology, service and more, to optimise programme performance. A variety of educational assets show businesses how to assess and address pain points to gain better oversight over how to organise and improve the management of their travel.

Assets like the travel policy benchmarking tool assist in creating an effective travel policy and allow for benchmarking against others within the industry, while guidance on the Duty of Care essentials prepares travellers for any hitches before, during and after trips. These are just some of the helpful resources available.

Each section features a handy ‘score card’ to enable users to identify where the gaps are in their current programmes, and provides recommendations on how to get back on track.

In keeping with the company’s customer-centric approach, the Business Travel Game Plan also shares examples of relevant client challenges resolved with Corporate Traveller’s guidance.

It envisaged this content will appeal to both growing SMEs that typically organise their own travel, as well as benefit companies looking for advice as they reconsider their own programmes.

“Post pandemic travel is complex and not without its challenges for SMEs. By sharing vital guidance from Corporate Traveller’s team of travel pros, we hope that this playbook will encourage them to reassess and improve how they currently manage their business travel,” added Walley.

The Gameplan is ready to view now via the following link:

https://www.corporatetraveller.co.za/resources/whitepapers/your-business-travel-game-plan-how-win-visibility

About Corporate Traveller

Corporate Traveller is a division of the Flight Centre Travel Group, dedicated to saving businesses across Southern Africa time and money. Corporate Traveller has the benefit of being part of the world’s third-largest travel retailer, leveraging its global negotiating strength. It has access to over 50 of the world’s leading airlines and deals with more than 100 000 hotels around the world to guarantee savings for clients. Corporate Traveller provides clear, consolidated reporting of all its clients’ travel activities, helping them to control travel spend and identify opportunities to save costs.

5 methods for meeting customers at their pain points instead of just selling

Zuko Mdwaba

Every business is founded to solve a customer problem, and the vast majority of products and services are designed to alleviate a specific customer pain point. But it is still important to let each customer know how their specific problems are being solved.

One of the best ways to build brand credibility is to understand a customer’s journey and build long-term relationships with them. In this article, we ask industry professionals how they meet the needs of their customers.

Always look for the next pain point – and solve it 

According to Aisha Pandor, co-founder of SweepSouth, Africa’s largest on-demand home services platform, if you truly want to make a difference with your business, you must always be on the lookout for the next pain point. By doing so, Pandor says, you’ll soon make an impact.

Aisha Pandor-SweepSouth

“At SweepSouth empowerment means earning higher than market rates and giving people the power to choose who they take work from, where, and at times that suit them. As such, empowerment is also about connectivity, and technology is one of the most important enablers of connectivity. Through our platform we wanted to leverage that potential to ensure that domestic workers and other home service providers are able to connect with as many work opportunities in the most convenient way possible,” Pandor says.

Build engagement with customers

It’s no secret that we live in a time of unprecedented technological acceleration. Nowhere is that more true than in the customer experience space. Things that ten years ago seemed completely impossible are now commonplace and almost expected.

“Many organisations want to make changes in line with accelerations in technology and customer experiences, but the range of options available out there stops them from even starting, or worse, they settle for an option that they deem to be “good enough,” comments Brent Haumann, Managing Director at digital communications firm, Tilte.

Importantly, however, is that as technology accelerates, so do customer expectations, and what was considered good enough yesterday is not good enough for tomorrow. It is critical that organisations aim to meet and even exceed these expectations, because if they don’t, their competitors will happily oblige. “The problem is that engaging customers is not about sending an email or introducing a chatbot.” Anyone can do that. It’s about how to get your customers to actually engage with your brand and build a loyal relationship that will see their customer lifetime value grow. This is a lot more difficult and requires expertise in these spaces.” concludes  Haumann

Brent Haumann-Managing-Director-Tilte
Brent Haumann-Managing-Director

Enhance the user experience

While the use of technology to streamline customer-facing processes is an integral part of SME growth, the user experience of such technology can often become a pain point for the business if the right tool is not chosen. “While SMEs need technology to reduce manual tasks and automate repetitive processes, complicated software packages and platforms can be more of a hindrance than a help. “In fact, as many as 70% of startups fail within the first five years, according to research from the University of the Western Cape, because they don’t have the technical support they need to get the basics done,” says Andrew Bourne, Regional Manager, Africa – Zoho Corporation.

Integrated, seamless solutions need to meet the needs of the user, regardless of the scale of the business. This means having a full-featured Customer Relationship Management (CRM) system that will improve  the user experience and enhance customer service.

Andrew Bourne Regional Manager, Africa – Zoho Corporation.

Provide access across borders

It’s no secret that mobile money has revolutionised the financial services industry, allowing individuals to transact within and across borders – opening up a world of possibility for small business owners on the continent. However, consumer pain points such as a lack of access to financial services, high transaction costs, and regulatory requirements still hurt interoperability and the cross-border payments innovations that are key for scaling access across Africa.

Remittances, as an example, are important to African countries, but the cost of intra-African money transfers still remains high. In South Africa, the average cost of sending remittances was 8.14% in 2020 as against the global average remittance fee of 6.01%. Not only are billions lost to high transaction costs, but they also limit financial inclusion and aid to the vulnerable.

MFS Africa has been driving the next step in this revolution, addressing this pain point by bringing more possibilities, more connections and more interoperability to the mobile money user. The organisation’s full-service digital payments network now connects over 400 million mobile money wallets, over 200 million bank accounts and over 150,000 agents in Nigeria.

Harness technology to enhance the experience

“Solving the customer’s pain point is the foundation of a great customer experience. And experience is everything. We know that more consumers and business buyers are noting that the experience companies offer matters as much as their products.” says Zuko Mdwaba, Area Vice President Salesforce South Africa

This is all about meeting the customer where they are. Today, customers’ use of social media, knowledge bases, and live chat is near parity with phone and email. With the decline of in-person service since 2020 showing little sign of recovery, the use of mobile apps, online communities, and video support have seen massive expansion over the past two years.

Mdwaba continues that “Given the rising importance of digital channels, strengthening partnerships between service and IT departments is often key to breaking down data silos, saving on software cost, agent empowerment and resulting in faster time-to-market for new technology solutions.”

By investing in advanced technology, organisations can address customer pain points effectively to achieve greater customer satisfaction, which ultimately boosts engagement and revenue.

 

Top five tips to consider for your home entertainment plans

2022 has been a very demanding year, and why not end it off with an exquisite spoil that will benefit the whole family and possibly even the neighbours? Do you like the sound of a home entertainment installation/ renovation? Great! So, you are thinking about setting up an entertainment system at home, but with so many choices and considerations, it can be quite a daunting exercise to get this right.

Whether you are looking to build a purpose-built performance room like a dedicated home cinema or something simpler to improve the audio-visual experience in your living room, our Homemation team, together with industry professionals have consolidated a few tips on what you should consider when you decide to upgrade your home entertainment with the best performance and value for money.

Room Acoustics: before you even get to putting a speaker in the entertainment room, consider the acoustics of the space. The trend of ultra-modern minimalistic interiors looks great but most often don’t lend themselves to desirable audio performance, and no matter how much money you throw at amps and speakers, if the room sounds hollow, so will your sound. In high performance rooms like a dedicated home cinema its often easier to incorporate professional acoustic treatment however in a TV lounge or living room, we often need to treat the room acoustics by means soft furnishing such as couches, curtains, and carpets. A simple subjective test to see if you need to add some level of acoustic treatment would be to have someone talking to you from the TV/Projector screen position, and while sitting at the main viewing point if the persons voice is clearly intelligible without sounding like the person is in a cave (so to speak) you should be ok from an acoustics point of view.

How to allocate the budget: To ensure that the experience is well rounded and balanced it’s important to allocate the budget for your entertainment system accordingly. Typically, its suggested that you spend 30% of the budget on your visual system, be it TV or projector with screen. 30% of the budget should be allocated to the speaker system. 30% of the budget should be for the amplifiers and processors used to drive the speaker system, and the final 10% spent on the cables connecting everything together, such as HDMI and speaker cables.  We have just the right equipment and all industry leading brands from all over the world and you will always be able to find the best brand for your home and budget from the Homemation’s expansive ranges.

Bigger is better? …even if budget wasn’t a concern, the short answer would still be no. while we would all agree that a big screen helps to immerse you in the experience, whether movie, gaming or your favourite music concert, there are still practical guidelines to consider for how big the screen should be. Going with a screen that is too big, could lead to viewer fatigue, headaches and neck strain which will only take away from the experience. This is typically not a problem for TVs (based on the size of TVs currently available and the asking price) however, once a projector system is an option many clients want to have oversized images because of how impressive it looks. But realistically, not many of us would want to be sitting in the front row of a commercial cinema! In a similar vein, many clients looking to purchase a surround sound speaker system might be tempted to go with the biggest speakers in their budget, but then don’t take into consideration that big speakers typically need big amplifiers to get the best performance, and big amplifiers mean big budget. In a multi-channel speaker system where subwoofers are used, because of the bass management features of most AV receivers it’s possible to get big sound even from a modestly sized speaker. Another benefit of going for a smaller (referring to something like a bookshelf speaker versus a big floor stander) is that often you can move up from a lower range to a more premium range which will often mean better sound and build quality.

Speaker placement: The term “immersive” seems to be the buzz word in audio these days with its rooting in the latest immersive surround sound formats found in the box office movies we love. The thing is, to get the best immersive audio experience it’s very important to get the speakers in the correct placement. Surround speakers should surround you while Atmos speakers need to be above you. While there are lots of systems on the market that advertise immersive surround sound experiences by means of clever DSP and geometric trickery the reality is that there are so many considerations and requirements to make it seem like the sound is coming from places where there are no speakers that in practice, very few people will ever get the true immersion experience unless all these specific requirements are met. Which brings us to our next point, make sure you find a pro-installer who truly know the game to get the best results!

Seek help: Unless you are technically inclined and handy with tools, or installing a simple soundbar, you might want to get a professional involved. As you can see from the few points listed above there are a lot of things to consider in selecting the right products, installed, and set up correctly. Using a professional service can help narrow down the myriad choices and ensure that your hard-earned money is not wasted on products that are not suited to your specific needs. Homemation can also guide you to vetted and approved installers to assist you.

About Homemation

Homemation is a dynamic distribution company that supplies premium audio visual, automation, and other lifestyle products to the South African and Sub-Saharan markets. We carry the best brands that the world has to offer, ensuring quality and performance. www.homemation.co.za

Green Tips

Latest News