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Dettol and Gauteng Department of Health Partner to Launch ‘In Safe Hands’ Training Programme to Combat Preventable Infections

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In a pivotal step towards improving hygiene practices and reducing preventable infections among mothers and children, the Gauteng Department of Health (GDoH) has partnered with Dettol to launch the ‘In Safe Hands’ training programme. This initiative will empower healthcare workers, such as nurses and midwives, to educate pregnant women and new mothers on proper hygiene practices, ultimately contributing to the reduction of maternal and infant mortality rates.

According to the Saving Mothers Report 2020 – 2022, for every 100,000 live births, 126 mothers lose their lives, and the National Department of Health Strategic Plan 2020 – 2025 reports a staggering 32 deaths per 1,000 live births for children under five years. Many of these deaths are due to infections that could have been prevented with proper hygiene practices.

Gauteng MEC for Health and Wellness, Nomantu Nkomo-Ralehoko, emphasized the critical role of hygiene in safeguarding the health of mothers and newborns:“We know that clean hands can save lives, particularly those of vulnerable mothers and newborns. This programme is an investment in the future of maternal and child health. By equipping our healthcare workers with these skills, we can make a significant impact in preventing infections and improving health outcomes,” said MEC Nkomo-Ralehoko.

Gauteng MEC for Health and Wellness, Nomantu Nkomo-Ralehoko

The ‘In Safe Hands’ training was officially unveiled at a gathering of healthcare professionals in Melrose Arch. It is currently being piloted at 16 health facilities across Gauteng, including hospitals and clinics, with the goal of expanding to other provinces in the future. The programme aims to address maternal and infant mortality caused by preventable infections.

Dettol’s Global Marketing Director, Issaih Haruna, highlighted the brand’s ongoing commitment to improving hygiene-related health outcomes: “With initiatives such as this, Dettol is working to reduce hygiene-related infections in children by educating mothers and communities about the importance of good hygiene and encouraging long-lasting behaviour change,” said Haruna. “Through the ‘In Safe Hands’ programme, we aim to tackle preventable infections and promote healthier futures for both mothers and their babies.”

Dettol’s Global Marketing Director, Issaih Haruna

This initiative aligns with the United Nations’ Sustainable Development Goal 3 (Good Health and Well-being), as well as South Africa’s National Development Plan 2030, which seeks to reduce maternal and child mortality rates.

Developed Through Collaboration and Local Insights

The ‘In Safe Hands’ guidance was developed in collaboration with nurses, midwives, health promoters, government officials, and academic professionals within South Africa. Rooted in local insights, the programme was shaped based on extensive research, including interviews with healthcare workers and feedback from focus groups with South African mothers. The guidance materials have been positively received, ensuring that they address the specific hygiene needs of local communities.

Tackling Preventable Infections

In South Africa, many mothers face life-threatening infections during and after childbirth. Many of these infections could be prevented with improved hygiene practices. The ‘In Safe Hands’ programme focuses on educating mothers about the five key hygiene behaviours that can help reduce infection risks for both mother and baby. “Many mothers have improved handwashing practices post-pandemic, but proper hygiene at home remains a challenge,” explained Haruna. “This programme is designed to teach mothers why good hygiene is essential and how they can protect themselves and their babies from preventable infections.”

Educational Materials and Resources

The Dettol ‘In Safe Hands’ programme provides essential resources to support healthcare workers and mothers alike. The materials include:

  • Informational Leaflets for healthcare workers, outlining five key hygiene behaviours that reduce infection risks.
  • Visually Led Materials for mothers, serving as easy-to-understand reminders of the hygiene practices they should adopt.
  • Distribution Plan: 350 nursing leaflets, 30,000 mothers’ reference leaflets, and 100 posters will be distributed across clinics at no charge.

These materials will support long-term behaviour change, fostering improved hygiene practices and ultimately enhancing maternal and infant health outcomes.

SA is likely to stay greylisted in 2025

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South Africa is making progress towards tightening lax Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) controls towards the end of exiting the Financial Action Task Force’s (FATF’s) greylist. However, it seems unlikely that the government, banks, and other regulated entities will have done enough to get the country off the greylist by the time of the FATF’s January 2025 meeting.

Following the greylisting in February 2023, South Africa committed to working with FATF to overcome its shortfalls. Included in an eight-step process were requirements to strengthen legal enforcement utilising data from the Financial Intelligence Centre (FIC) and to introduce more effective measures to identify and implement sanctions.

On the upside, progress has been made towards meeting the FATF’s list of action points relating to targeted financial sanction regimes and legal provisions criminalising terrorist financing. However, South Africa still has a lot of work to do to show that it is prosecuting financial criminals seriously.

The combination of South Africa’s developed banking system, its status as a financial hub in sub-Saharan Africa, and the large informal economic sector has made it vulnerable to financial crime. Convicting financial criminals should be a high priority, but successful prosecutions are rare, hindered by low capacity and expertise.

NPA gaps are still a concern

The NPA recently established a standalone digital evidence unit composed of private sector experts to resolve FATF priority points before January 2025. This is an 11th-hour move that suggests that the AML compliance process is still considered a checkbox item rather than a moral and regulatory imperative.

This competence lies outside the direct control of lawmakers and regulators. It requires the National Prosecuting Authority (NPA) to invest in building its effectiveness. It seems that it’s not so much a lack of prosecutors that is to blame as inefficiency in prosecuting cases and the discretion to prosecute being left in the hands of a national director.

On the plus side, South Africa has made some changes that will help it to find its way off the greylist:

  • In 2022, the government enacted the General Laws (Anti Money Laundering and Combating the Financing of Terrorism) Amendment Act 23, strengthening the focus on fighting fincrime through legislation, including beneficial ownership.
  • The Prudential Authority, the regulator for South Africa’s financial sector, has adopted risk-based approaches to supervision: increasing inspections, building understanding, awareness and expertise with banks, and establishing foreign supervisors for AML/CFT in cross-border subsidiaries.
  • The South African Revenue Service (SARS) has rebuilt the capacity lost during the state capture years and has invested in advanced technology to pursue tax evaders and other financial criminals.

Private-public cooperation is key

Compliance, as the NPA’s intended plan sets out, relies on better cooperation and commitment from both the state and the private sector (without stepping on each other’s toes), a difficult mix of legislation and large-scale financial regulation experience from the respective parties, and the implementation of risk-based AML technology.

The private sector is already doing its part. Financial institutions are increasingly integrating more advanced, accurate RegTech tools for financial crime reporting and smoothing the efficiencies of their expert analysts. Even though take-up is stronger than ever, it is slower than needed to meet the January 2025 deadline.

If South Africa misses this milestone, we should redouble our efforts to meet the FAFT’s requirements. The country’s financial reputation is on the line. Foreign investment and capital inflows are affected, causing macroeconomic damage that is hard to reverse. It’s in our hands to avoid a downward spiral in which financial crime proliferates and the country’s growth and attractiveness to investors are permanently harmed.

Sea Point Coffee Shop, JOOMA, Expands its Offering

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JOOMA, known for its exceptional coffee in the Mother City, is excited to announce the launch of its brand-new pizza menu just in time for summer. The new menu offers a variety of mouth-watering pizzas that perfectly complement JOOMA’s fully licensed beverage selection, including beers, wines, and their popular range of milkshakes.

According to Shaun Lamont, Managing Director of First Group, the new menu expansion positions JOOMA as more than just a coffee shop. “With its great food and drinks and laid-back atmosphere, our aim is for JOOMA to become the go-to spot for casual dining and social gatherings in Sea Point. To celebrate the launch, JOOMA is offering an incredible promotion: from 1-31 October, buy any pizza and get your choice of a free beer, glass of wine or milkshake.

JOOMA’s beverage range

This promotion is available daily between 12 pm and 7 pm, making it the perfect option for lunch or an early dinner.

Lamont adds that besides their updated menu, JOOMA is currently also renovating its outdoor deck area. “We’re excited to unveil our expanded outdoor space, which complements our new menu offerings perfectly,” he says. “The revamped deck area creates a relaxed setting where patrons can savour leisurely meals or enjoy a sundowner from our great selection of cocktails, beers and wines – ideal for the summer months. It’s our way of embracing the upcoming holiday season and giving more of our guests the option to dine alfresco,” Lamont concludes.

Sea Point Coffee Shop, JOOMA

Visit Jooma at Riviera Suites on Sea Point’s Millionaire’s Mile.

Bolt Hosts Financial Wellness Workshop for Drivers with Liberty

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Bolt, the leading mobility company, recently hosted its first financial wellness workshop in Johannesburg with Liberty, a leading financial services company. The workshop aimed to enhance the financial well-being of Bolt drivers by equipping them with the knowledge and tools needed to manage their finances effectively and plan for a secure future. This initiative marks the first of many, with plans to roll out similar workshops in other cities nationwide offered at no cost to drivers.

Financial instability is a widespread issue in South Africa. Many people need help with high debt levels, making it difficult to repay loans or build savings. According to the South African Reserve Bank’s Quarterly Bulletin for the first quarter of 2024, South Africans spend 9% of their disposable income on debt repayments, with household debt accounting for 62% of overall income.

Bolt drivers at the Liberty workshop

For Bolt drivers, financial stability is crucial to their long-term success. These workshops aim to help them manage debt, improve their financial health, and increase their chances of vehicle ownership. By providing drivers with access to key financial services, this initiative helps them achieve greater economic independence.

Bolt drivers-partners will benefit from various financial services, including debt counselling, consolidation, credit monitoring and tailored solutions for addressing specific financial challenges. Liberty will also provide access to life insurance, disability cover, medical cover, and investment options, all supported by FICA/FAIS-registered financial advisors. These advisors will guide drivers on important topics such as savings, debt management, and retirement planning.

“The workshops with Liberty are a significant step toward ensuring Bolt drivers have the tools and ability to manage their finances responsibly,” said Simo Kalajdzic, Senior Operations Manager at Bolt. “By empowering drivers with financial literacy and support, we aim to improve their current financial situation and create long-term benefits that extend to their families and communities.”

Bolt remains dedicated to enhancing its drivers’ overall experience. Beyond improving the platform, the company supports drivers’ personal and financial growth. Last month, Bolt opened its second driver engagement centre in Cape Town, strengthening its relationship with driver-partners. The centre provides enhanced support, issue resolution, and assistance to new and existing drivers, helping them get on the road and grow their earnings.

Barbie Dream Gap Project Empowers Young Women in STEM this International Day of the Girl Child

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In celebration of International Day of the Girl Child, observed annually on the 11th October, Barbie has partnered with the TechnoGirl Trust to empower two girls from disadvantaged backgrounds by providing them with a job shadowing and skills development opportunity hosted by IMCD South Africa, leading global distribution partner, formulator and solutions provider of speciality chemicals and ingredients.

Focusing on advancing the opportunities of girls around the world, this initiative forms part of the Barbie Dream Gap Project in South Africa, aimed at closing the gender gap that begins in childhood. Since its inception in 2018, the Barbie Dream Gap project has been dedicated to providing equal opportunities and removing barriers, fueling education, leadership skills and mentorship opportunities for young girls.

Barbie Dream Gap Project

The TechnoGirl Trust, an organisation committed to advancing the educational and career prospects of underprivileged girls in South Africa, has worked with IMCD South Africa for many years to create long-lasting change. By providing girls with real-world opportunities and positive role models, girls learn that they can succeed in traditionally male-dominated industries like STEM (Science, Technology, Engineering, and Mathematics).

“This partnership embodies our commitment to closing the Gap between girls and their dreams, and inspiring girls to see themselves in any role they choose, especially in fields like STEM. Collaborating with the TechnoGirl Trust and IMCD South Africa is a fantastic way to show girls that they have the potential to shape their own futures,” said Terusha Naidoo, Marketing Manager of Mattel South Africa.

Young Women in STEM

Starting in Grade 9, two young women will gain hands-on experience from professionals at IMCD offices and labs in South Africa, for one week during each of their school holidays. The programme that enables the girls to gain awareness about various careers, find the STEM career that they’d like to go into and develop professional and life skills, all set out in a programme developed by the TechnoGirl Trust and approved by the Department of Education.

“The work readiness part of the programme was the most impactful for me, as I learnt soft skills like how to articulate myself in a work environment,” says Felicity Dube IMCD SA Internal Sales Administrator, who has also gone through the TechnoGirl Programme, and job shadowing at IMCD. “I think Barbie is committed to giving girls the resources they need, and support to believe that they can be anything. I encourage girls to keep dreaming and, make sure that they chase their dreams, asking for help when they need it,” she says.

IMCD is known for fostering innovation and inclusion. During their time at the company, the girls are supported and mentored by women in various roles previously unfamiliar to the girls, exposing them to careers such as Food Technologist, Quality Assurance Manager, Packaging Engineer, Food Production Manager and many more.

 “STEM fuels innovation and progress, shapes our world through groundbreaking discoveries and unlocks doors to exciting careers and endless opportunities. By exposing the students to the world of opportunities a career in STEM can offer, we hope that one day they might join IMCD on our continuous journey to create positive change through problem-solving, innovation, entrepreneurship and our freedom to act,” says Daniela Bloomer, Marketing Automation and Communication Manager at IMDC South Africa.

5 hospitality trends for SA’s summer season

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Despite the blankets of snow which so recently covered parts of the Eastern Cape, KwaZulu Natal, and the Free State, South Africa now has one eye firmly on summer. Beanies, puffer jackets, and cosy fires will soon be a distant memory as they’re replaced with caps, T-shirts, and braais by the pool, dam, or beach.

For the hospitality sector, summer is also peak visitor time for domestic and international tourists alike. Travelling by road, air, and sea, they’ll flock to the country’s tourism hotspots in large numbers. For local travellers, it’s a chance to unwind after a long year of hard work. Many international visitors, meanwhile, choose to visit the country at this time to escape the harsh cold of the Northern Hemisphere winter.

Whatever a traveller’s reason for visiting a destination, their experience of the hospitality sector once they arrive will play a significant role in whether they return in the future or recommend that destination to others. But what those travellers are looking for from hospitality providers is constantly evolving. With that in mind, what trends should South Africa’s hospitality players be on the lookout for this summer?

1. Personalisation is becoming increasingly important

Not all that long ago, hospitality providers offering personalised experiences to their guests was a way to surprise and delight them. Today, it’s increasingly expected. A 2021 study, for example, found that 78% of travellers are more likely to book with properties that offer personalised experiences.

It’s also in a hospitality provider’s best interests to provide that kind of personalisation. A study released earlier this year by research company Medallia found that 61% of hotel guests are willing to pay more for a personalised experience.

Of course, personalisation is about more than simply providing some crayons and colouring books to a family that’s travelling with small children, for example. It should extend to the hospitality provider’s communications and marketing as well as the offers and services it provides to each of its guests. At Radisson, we use our “stay your way” initiative to empower guests to personalise their stays with things like online check-ins and instant messaging options, which allow guests to easily make requests and queries in the run-up to, and during, their stay. Whether it’s queries about parking, room service, and restaurant bookings or requests for things like fresh towels or an extra toothbrush, everything can and should be done in the ways that guests are most comfortable with.

2. Immersive and experiential travel take off 

While there are still travellers who are happy to spend whole days lounging at a hotel’s pool, venturing out only when they’ve grown tired of the in-house restaurant, most now look for something more fulfilling. They want to immerse themselves in the culture of the destination they’re visiting and have unique experiences that they can look back on fondly for years to come.

In fact, a 2022 report from American Express Travel found that 70% of travellers said that they’re interested in cultural immersion on future trips. It’s also true that 86% of Millenials prefer to travel for experiences and culture, showing how important those factors are becoming in destination choices.

It’s critical, therefore, that players in the hospitality industry facilitate those experiences wherever possible. To do so, hotels could partner with local experience providers to offer packages that are available during the booking process and once the guests have arrived.

3. More than just a hotel room 

While it’s been a long time since hotels were simply places for people to sleep and eat while on holiday, they now need to really embody the idea that they offer more than just a hotel room. Themed stays, for example, are becoming more common. Whether that’s for yoga, surfing, or safaris, hospitality providers can, and should cater to guest’s desires as well as their needs.

Another example of how they can adopt this trend is in the wellness space. Rather than simply offering a spa and gym, the accommodation provider could hold dedicated classes, offer healthy food options, and empower guests to make healthy, mindful choices.

Hotels should also ensure that they’re capable of catering to the mixed work and leisure needs of digital nomads, who’ve used the remote work explosion of recent years to travel and experience new destinations while earning money.

4. Connection to the neighbouring surrounds    

While this could easily fall into the section on immersive travel, I believe it’s worth its own entry. Hotels don’t exist in a vacuum. They’re usually part of a neighbourhood (even if that neighbourhood is in the middle of a business district). In order to meet guests’ growing appetite for authentic experiences, they must foster connections to those neighbourhoods.

Whether it’s by buying fresh baked goods from the bakery down the road or by recommending local cafes, bars, and restaurants to guests, they can establish a mutually beneficial relationship with the surrounding people and businesses. They can even take things a step further, helping out local charities and NGOs, demonstrating that they’re valuable members of the community rather than simple occupants.

5. Meaningful sustainability 

While sustainability has been important to the hospitality sector for some time now, it’s only becoming more so. The latest edition of Booking.com’s Sustainable Travel Report, for instance, found that 83% of travellers view sustainability as important.

But sustainability initiatives cannot just be token efforts. They must be meaningful too. That means taking care of things like energy efficiency, carbon reduction, water stewardship, reducing food waste, and uplifting local communities.

Evolving for this summer and summers to come 

Ultimately it should be clear that, no matter how big a player is in the hospitality space is, it must keep evolving. Summer in South Africa is a boom time for the local hospitality sector but that doesn’t guarantee a full load of bookings for accommodation providers and other players. By staying on top of the latest travel trends, they can ensure that they have a good summer this year and for many years to come.

Real Stories, Real Influence, Real Africa

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Africa’s digital heartbeat is growing louder. It’s no longer a continent on the verge of digital transformation — it’s leading it. With over $180 billion projected for Africa’s digital economy by 2025, and driven largely by its emerging youth, the entire continent is a force brands can’t afford to overlook. But to make a meaningful impact here, it’s not enough to show up – you need to tell the right story.

Albert Makoeng, Managing Director of Nfinity Influencer Group, which holds the exclusive license rights for theSalt in Africa, obtained on the back of their successful track record with the platform in South Africa, says: “The power of influence in Africa is deeply rooted in storytelling. Our storytellers don’t just sell products; they share lives, experiences, and truths. And that’s what resonates.” Since Africa has always been a continent rich in stories, it’s safe to say that today’s creators are the modern-day cultural narrators. They’ve traded fireside tales for Instagram posts and TikToks, but the essence remains the same — connection, credibility, and truth.

Africa’s youth, at the forefront of this digital revolution, are not just embracing technology — they’re redefining how it’s used. Unlike other regions where digital trends often follow established patterns, young African influencers are creating entirely new paradigms. They’re blending entrepreneurial spirit with community-driven engagement, turning mobile-first media into dynamic spaces for commerce, activism, and cultural expression. Their ability to seamlessly integrate social issues and commerce into storytelling gives them a distinctive edge.

“Brands that come to Africa with a cookie-cutter approach miss the mark,” says Makoeng. “What works in Europe or America doesn’t necessarily land here. You have to invest in real relationships, in real stories. That’s how you influence in Africa.”

Real Stories, Real People

By partnering with local creators who are already living the brand, marketers can ensure their message is not just heard but felt. With this in mind, brands can get into the raw tapestry of a culture, and bypass the sales noise, and get straight to what matters: Authentic connections. “In Africa, influence isn’t about the loudest and glossiest voice; it’s about the most trusted,” says Makoeng.

It’s not just about reach; it’s about impact. Consider how theSalt assisted brands like Unilever, Coca-Cola and Pepsico to tap into local creators across the continent. By doing so, they weren’t just selling a drink. They were embedding themselves into the cultural conversations of these regions, making the brand part of daily life. The youth, increasingly digital-first, play a pivotal role in these conversations, driving the culture forward.

Cultural Context as a Strategic Asset

Africa’s cultural diversity is a powerful advantage for brands willing to invest the time to understand and embrace it. Every country, from Ethiopia to Mozambique, presents its own unique blend of traditions, values, and digital habits. “In Africa, context is everything,” says Jhene Nel, Divisional Head of Sales at theSalt. “It’s not just about reaching the audience, it’s about speaking their language, respecting their customs, and building your brand’s story into the local narrative.”

By tapping into regional nuances, brands become a visible part of the culture. This cultural fluency is what separates campaigns that resonate from those that fall flat.

Winning the Digital Game in Africa

There’s a reason why Unilever in Nigeria and Ghana turned to theSalt for their latest campaigns. In Africa, storytelling has always been more than entertainment; it’s a way to pass down values, preserve heritage, and build connections across generations. Whether through folktales or modern digital platforms, the essence remains the same — capturing hearts through stories. TheSalt understands this deep-rooted cultural tradition, and has recently won multiple African Awards by helping brands craft campaigns that don’t just communicate a product but tell a story that African consumers can see themselves in. It’s never just a promotion; it’s a narrative woven into the daily lives and experiences of real people.

“In the African market, trust is currency. And those who control the trust, control the conversation. It’s why creators, not brands, are shaping the media landscape. They are the ones with the audience, with the trust, and with the power to make a product more than just something to buy. But something to believe in,” adds Nel.

Offering market insights directly from South Africa’s pioneering influencer hub, Makoeng and Nel, share 6 of theSalt’s most trusted influencer marketing techniques for optimised African reach:

  1. Leverage local voices
    Don’t try to speak for African consumers. Engage those who are rooted in their communities. The most trusted influencers are those who understand their audience’s daily lives.
  2. Focus on real fans, not just big names
    The closer you are to the source of influence, the more credible your message becomes. Brands should use real fans as a source of influence to build genuine trust.
  3. Don’t aim for one-size-fits-all
    Africa is a continent of many stories, each with its own culture and nuances. Work with influencers who can tell your brand’s story in a way that each specific market will resonate.
  4. Embrace the power of vernacular content
    Africa’s linguistic diversity is one of its strengths. Influencers who create content in local languages (such as Zulu, Swahili, Yoruba, or Amharic) can connect with communities in a way that feels familiar, making messages more relatable and impactful.
  5. Utilise mobile-first marketing
    Africa is a mobile-first continent, with the majority of users accessing the internet through their phones. Campaigns should prioritise mobile optimisation, ensuring content is easily digestible for the mobile market, from vertical videos to mobile-friendly platforms.
  6. Adapt to emerging trends like social commerce
    With platforms like TikTok and Instagram joining social commerce, brands should integrate shoppable posts and livestream commerce to tap into the purchasing power of African consumers. Influencers who combine storytelling with easy shopping experiences can drive both engagement and conversions.

Leading nano-influencer agencies like theSalt, are now giving brands the opportunity to collaborate with African-esque creators in the most relevant and authentic ways, ensuring marketers are at the forefront of intercontinental storytelling that truly connects with African audiences.

For more information on theSalt visit www.thesalt.co.za.

5 Ways Will Transform Customer Engagement for Your Business

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“With the demands of modern life accelerating, customers want answers now, not later,” says Jacqueline van Rooijen, Business Growth Consultant and Director at Ycagel. The tradition of waiting days for a response is over, and businesses that aren’t adapting risk falling behind. Enter conversational marketing, a game-changing approach powered by chatbots and messaging apps that are reshaping customer relationships.

Van Rooijen shares five key ways your business can tap into conversational marketing to help you stay ahead of the competition:

1. Engage Customers in Real-Time, at Scale

Patience is in short supply. Today’s consumers expect instant responses to their questions, and conversational marketing gives you the ability to deliver just that. Whether through live chat or messaging apps, AI-driven chatbots can handle thousands of customer inquiries simultaneously, around the clock.

Why this Matters for your Business:

Real-time engagement keeps customers satisfied and reduces the likelihood they’ll abandon your site or lose interest. Whether someone is asking for more information on a product or needs help tracking an order, the ability to get immediate answers keeps them engaged and more likely to convert.

2. Build Trust with Personalised Interactions

Consumers are no longer interested in generic marketing. They expect tailored experiences that speak to their unique needs. Conversational marketing tools can pull in data from previous interactions and customer profiles to offer personalised recommendations, solutions, and even discounts.

Why this Matters for your Business:

Personalised conversations build trust and foster stronger relationships. Customers are more likely to stick with a brand they feel knows and values them, leading to long-term loyalty and increased customer lifetime value.

3. 24/7 Availability without Increasing Overheads

In a global marketplace, businesses can’t afford to only be available during standard business hours. Conversational marketing allows you to provide around-the-clock customer support without the need to hire additional staff. Automated chatbots can handle routine inquiries—such as answering FAQs, processing orders, or scheduling appointments—while freeing up your team to tackle more complex issues.

Why this matters for your business:

Customers can access help on demand, improving their experience and reducing frustration. This not only keeps them happy but also frees up resources that can be reinvested in other areas of growth, making the business more efficient.

4. Drive Sales with Tailored Customer Journeys

Conversational marketing isn’t just about answering questions—it’s a powerful tool for guiding customers down the sales funnel. Chatbots can make product recommendations, offer special promotions, and help customers complete purchases without leaving the conversation.

Why this matters for your business:

These interactions can significantly improve your conversion rates. By offering a seamless, personalised experience, customers are more likely to complete their purchase, and you can even boost average order values with strategic upselling during the conversation.

5. Gain Valuable Insights from Customer Interactions

Every conversation with a customer holds valuable data. Conversational marketing tools gather insights from these interactions, giving you a better understanding of customer needs, preferences, and pain points. This allows you to continuously improve both your products and your marketing strategies.

Why this matters for your business:

The more you know about your customers, the better you can serve them. Analysng conversational data helps you spot trends, identify potential issues early, and make informed decisions that enhance the overall customer experience.

“Conversational marketing isn’t just a trend—it’s becoming an essential part of doing business in the digital age,” van Rooijen emphasises. “Whether you’re looking to engage customers in real-time, deliver personalised experiences, or drive conversions, this approach offers an opportunity to transform how you connect with your audience.”

She concludes, “The businesses that embrace this shift will not only stay competitive but will build deeper, more valuable relationships with their customers,”

HONOR Introduces Circle to Search with Google on the HONOR 200 Series and HONOR Magic V3

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Global technology brand HONOR today announced the availability of Circle to Search with Google on the flagship HONOR Magic V3, the world’s slimmest inward foldable smartphone, as well as on the HONOR 200 Series, delivering superior performance and an unrivalled studio-level portrait photography experience. The new enhancement ensures everyone can benefit from the latest AI advancements, bringing a seamless and intuitive search experience to smartphone users around the world.

“Enhancements in AI are transforming the way we work, learn, shop, create and interact with our devices. Whether you need translation assistance, homework help or simply want to find out more about an image that’s caught your eye on social media, our smartphones have become our go-to source for searching for this information,” said George Zhao, CEO of HONOR. “As a human-centric technology brand, HONOR is committed to bringing the benefits of AI to all. Thanks to our close industry collaboration with Google and by introducing this feature to not one, but two of our popular smartphone lines, it’s now possible to unlock a world of information at your fingertips, offering a whole new level of convenience in people’s daily lives.”

Circle to Search empowers users to instantly search for anything they see on their phone with Google. With Circle to Search, users can simply circle, highlight, scribble or tap anywhere on their screen to select the text, image or video they want to search for more information about, without switching apps. Circle to Search makes searching for whatever inspires you even easier.

HONOR’s AI Journey: Building a Comprehensive and Responsible AI Ecosystem

Recognizing the pivotal role of AI in shaping future lifestyles, HONOR has long viewed AI as a strategic priority. Through continuous R&D and open collaboration with industry partners, HONOR is dedicated to enriching its on-device AI ecosystem, delivering forward-thinking AI solutions to consumers worldwide. Earlier this year, HONOR unveiled HONOR’s Four-layer AI Architecture, a blueprint for industry-wide adoption that will ultimately benefit users everywhere. Embracing a hybrid AI strategy that fully integrates on-device AI and cloud AI capabilities, HONOR has developed a multi-layered security architecture and the HONOR Personal Cloud Compute, safeguarding user data and privacy during interactions with cloud AI services.

Unveiled at IFA 2024, the latest flagship foldable HONOR Magic V3 features a host of pioneering AI capabilities. Teaming up with Google, the HONOR Magic V3 is equipped with AI Eraser, Face to Face Translation and HONOR Notes tools, empowering users with pro-grade productivity features. In keeping with its user-centric approach, HONOR has introduced the industry’s first AI Defocus Eye Protection Technology and AI Deepfake Detection Anti-Fraud Technology, addressing common health and safety concerns associated with smartphone usage. In addition, running on MagicOS 8.0.1, HONOR devices come with the intent-based Magic Portal and Magic Capsule, redefining human-device interactions to offer users optimal convenience.

Price and Availability

While the HONOR 200 Series has achieved remarkable success since its worldwide debut in June, the HONOR Magic V3 has also been available in international markets since September 5th, with prices starting from EUR 1,999.

About HONOR  

HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops and wearables to suit every budget, HONOR’s portfolio of innovative, premium and reliable products enable people to become a better version of themselves.

For more information, please visit HONOR online at www.honor.com or email [email protected]

Empowering Women’s Health: Skin Renewal Supports ILoveBoobies for Breast Cancer Awareness

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As part of its ongoing commitment to women’s health and corporate social investment (CSI), Skin Renewal is proud to continue its support for the non-profit organisation, ILoveBoobies, during Breast Cancer Awareness Month this October. Since the beginning of the year, Skin Renewal has been actively supporting this impressive non-profit organisation, which aims to raise awareness about breast cancer and provide critical screenings to women in underserved communities across South Africa.

Community-Centred Support

Skin Renewal, founded by Dr Maureen Allem and Victor Snyders, has always aligned itself with initiatives that empower and improve the lives of the beneficiaries. Giving back to the wider community lies at the core of Skin Renewal’s values. Their ongoing support of ILoveBoobies reflects their deep commitment to preventative healthcare and the early detection of breast cancer, which affects every woman.

“As a company founded by Dr Maureen, who is passionate about women’s health, our involvement in this initiative goes beyond business. It’s a personal commitment to the health and well-being of all women in South Africa,” says Victor Snyders, CEO of Skin Renewal. “We are thrilled to be in a position to support ILoveBoobies, give their cause a voice in our business, and share their mission to make breast cancer screenings accessible to the communities that need them most, with both our staff and patients.”

Engaging the Community in Support of Women’s Health

Throughout October, all 20 Skin Renewal branches are featuring pre-loved bra collection boxes, encouraging the patients who come through the doors of a branch to donate gently used bras. This initiative is part of a wider effort to support women, particularly during Breast Cancer Awareness Month. Additionally, Skin Renewal branches are selling ILoveBoobies socks and will do so until the end of the year, with proceeds funding breast cancer screenings. For every five pairs of socks sold, one breast cancer screening will be funded, directly contributing to the early detection of this disease. As a further gesture of support, each recipient of a screening will also receive a box of Komani reusable sanitary pads, Komani being another organisation close to the hearts of the Skin Renewal family and an NGO which Skin Renewal continues to support.

BRA DRIVE

Dr Maureen Allem emphasises the importance of breast screenings for all women: “What is vital is that ILoveBoobies not only provides screenings to women, but should a woman need further referral for more extensive tests and treatments, ILoveBoobies has this in place. When one considers that 47,000 women a year should be diagnosed with breast cancer in South Africa, and the estimate is that just 10,000 are, the unbelievable work that ILoveBoobies does is really highlighted. This initiative is deeply aligned with our values, and we are proud to contribute to their mission.”

The partnership has already garnered significant support from Skin Renewal’s patients, who have actively participated in the campaign through bra donations, sock purchases, and sharing the need for all women in South Africa to have screenings.

“We believe in empowering women with the early detection knowledge and tools they need to take better control of their health,” says Cecil Munch, Director at ILoveBoobies. “By providing free breast cancer screenings and medical diagnostics, we are directly addressing the healthcare gap that exists in some underserved communities. We are enormously appreciative of Skin Renewal for their shared passion to transform women’s lives,” adds Munch.

Skin Renewal Supports ILoveBoobies for Breast Cancer Awareness

Employee Engagement: The Imagine Challenge

Skin Renewal has also extended its support for breast cancer awareness through ILoveBoobies’ Imagine Challenge. Hosted for the month of October, the Imagine Challenge is South Africa’s largest virtual sporting event. The non-profit’s largest annual fundraiser, the Imagine Challenge, takes place throughout October, with over 9,000 participants joining virtual running, cycling, swimming, and gym challenges. Proceeds from these events help fund screenings for 2,000 women annually, with a portion dedicated to medical referrals and further diagnostic services.

Transforming Lives Through Community Initiatives

Skin Renewal’s commitment to transforming lives goes beyond its support for ILoveBoobies. Last year, the company raised funds for Komani through the sale of reusable sanitary pads to benefit women in need. This year, in addition to supporting ILoveBoobies, Skin Renewal remains dedicated to ongoing community upliftment initiatives, including Streetscapes, Khulisa, and Sooper Troopers, organisations that work tirelessly to uplift vulnerable individuals.

Call to Action: Join the Fight Against Breast Cancer

Skin Renewal invites the public to participate in purchasing ILoveBoobies socks to help fund breast cancer screenings. Every action counts in the fight against breast cancer, and together, we can make a difference.